Returns and Refund Policy
30 Day Money Back Guarantee, Refunds & Cancellations
There is a cooling off period of 7 days during which you have the right to cancel your order. You must provide notice of cancellation in writing and it must be posted to, left at or emailed to our UK registered address, and you must ensure this is done no later than 7 working days after receipt of goods.
If you return the product in its original condition, we will refund you any money which you have paid us for that product including P&P fees paid. Customers are required to pay only the direct price of the postage to return goods. There are no restocking or administration fees.
In the event that you are not happy with your purchase, any unopened items can be returned within 30 days of purchase for a full refund without questions asked. We can only accept the return of opened items if they are damaged/incorrect. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty. For your protection we recommend that you use a recorded-delivery service. Please include a short note to say why you are returning the product, and include your name, address and, if possible, your invoice number.
Should you be dissatisfied with any supplements from our website once opened please contact Customer Services. We will endeavour to do our best to assist you further, perhaps through the offer of another supplement, at the manager’s discretion.
If you return an item to us, which is faulty, which you did not order or for any other reason which is our fault, please contact us first and we will let you know how you should send the item to us.
Please note we cannot provide refunds for open/used products; due to the nature of the products we sell. Goods should be returned unopened with the seal intact. This does not affect your statutory rights.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Howard & James 15 Treesdale Close, PAIGNTON, DEVON, TQ3 3QB, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should mail your product to: Returns Dept. Howard & James 15 Treesdale Close, PAIGNTON, DEVON, TQ3 3QB, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Prices shown on our website include VAT but exclude delivery costs.
Our orders are processed automatically after being placed via our system. We cannot be held responsible for incorrect addresses, names or postcodes and this remains the customer’s responsibility whilst ordering. If you have made a mistake in the delivery address of your order, you will need to contact us immediately before dispatch of the order to ensure the correct address. We do not adjust addresses unless requested by the customer, as this process is automatic.
If you have ordered to an incorrect address, it is worth checking at your local Post Office branch to see if they are holding any items under your delivery address. Items may be returned to us after a certain time automatically by Royal Mail, however we cannot guarantee this as after leaving our warehouse, it is no longer the responsibility of Howard & James.
Please note that we will need to wait 21 Days from dispatch before we can investigate the non-arrival of an item.
NOTE: If you have not received your item(s) within the UK after 28 days from ordering, you MUST inform us immediately. We cannot resolve any non-delivery claims after 60 days of non-receipt.
ALL ADDRESSES MUST BE CORRECT when you place your order. We cannot be held responsible for any mis-spelt or incorrect addresses or postcodes. It is the customer’s responsibility to check this when ordering.